• Wholesale Shipping & Delivery Policy

Wholesale Shipping & Delivery Policy

At SKINZA, we aim to provide a reliable and efficient wholesale ordering and delivery service. We understand the importance of receiving your stock on time so that you can manage your business operations effectively.

This Shipping & Delivery Policy explains our delivery destinations, order processing times, shipping charges and delivery procedures.

1. Delivery Locations

SKINZA currently provides wholesale delivery services within the United Kingdom only.

We do not currently offer wholesale shipping outside the UK.

Please ensure that your delivery address is complete and accurate when placing your order to avoid unnecessary delivery delays.

2. Order Processing & Lead Time

Our standard wholesale order processing and fulfilment lead time is approximately 15 days.

Please note:

  • Most orders are processed within approximately 15 days.

  • Some brands and products may require up to 3 weeks.

  • Lead times can vary depending on supplier availability, product selection and order quantities.

  • Orders involving multiple brands or products may require additional coordination.

The estimated lead time will be discussed and confirmed during the order process.

Please note that the stated lead time is an estimated order processing and fulfilment timeframe, not a guaranteed courier transit time.

3. Shipping Charges

Shipping charges are calculated separately for each wholesale order.

The delivery cost may depend on:

  • Total order weight and dimensions.

  • Number of boxes and cartons.

  • Delivery postcode.

  • Selected delivery service.

  • Any special handling or delivery requirements.

Our team will provide the applicable shipping quotation before the order is finalised.

Shipping charges will be communicated clearly so that customers can review the total order cost before confirming their purchase.

4. Order Confirmation & Dispatch

Wholesale orders are processed once the order details and required advance payment have been confirmed.

Our standard payment terms are:

  • 50% advance payment to confirm the order.

  • Remaining 50% payment before dispatch.

Dispatch arrangements are confirmed once the order has been prepared and the outstanding balance has been received.

5. Delivery Information

Customers must provide accurate delivery details, including:

  • Business or recipient name.

  • Complete delivery address.

  • Postcode.

  • Contact telephone number.

  • Any relevant delivery instructions.

Please check all delivery information carefully before confirming your order.

SKINZA cannot guarantee successful delivery where incorrect or incomplete address information has been provided. Any additional charges arising from incorrect delivery details may be discussed with the customer.

6. Tracking Information

Where tracking is available, tracking details will be provided after the order has been dispatched.

Customers can use the tracking information to monitor their shipment and check its delivery progress.

Please allow time for tracking information to become active after dispatch.

7. Delayed Deliveries

Although we aim to meet the estimated lead times provided, delays may occasionally occur due to:

  • Supplier delays or stock availability.

  • Courier operational issues.

  • Adverse weather conditions.

  • Public holidays.

  • Unexpected logistical or transport disruptions.

If we become aware of a significant delay, we will aim to communicate the updated information to the customer.

If your delivery has not arrived within the expected timeframe, please contact us so that we can investigate.

8. Damaged Parcels & Missing Items

Please inspect your delivery as soon as reasonably possible after receipt.

If your parcel arrives visibly damaged, or if you identify missing or incorrect items, please notify SKINZA within 48 hours of delivery.

To help us investigate, please provide:

  • Your order or invoice number.

  • Clear photographs of the outer packaging.

  • Photographs of any damaged products.

  • Photographs of the shipping label, where relevant.

  • Details of missing or incorrect items.

We will review the information and contact you regarding the next steps.

The 48-hour reporting request helps us investigate delivery issues promptly. It does not remove or restrict any statutory rights or remedies that apply under UK law.

9. Delivery Address Changes

If you need to change your delivery address after placing an order, please contact us as soon as possible.

Address changes can only be accommodated where the order has not already been dispatched and the change can be arranged with the relevant delivery provider.

Additional charges may apply where a delivery amendment is required.

10. Delivery Restrictions

SKINZA currently supplies wholesale orders within the United Kingdom only.

We reserve the right to review delivery arrangements where an address or delivery requirement cannot reasonably be serviced.