Q: What skin types is this cleanser suitable for?
This cleanser is suitable for all skin types including sensitive, dry, oily, combination, normal, and acne-prone skin. The low-pH, hypoallergenic, fragrance-free formula is gentle enough for daily use morning and evening.
Q: Can I use it to remove makeup?
This is a water-based cleanser and is not designed to remove makeup or sunscreen on its own. For a complete cleanse, use it as the second step in a double cleanse — first using an oil cleanser or cleansing balm to break down and remove makeup and SPF, then follow with this cleanser to deep clean the pores.
Q: Why does my skin still look dewy and shiny after rinsing?
Cleansing should never leave skin dry and stripped. This formula is designed to protect the natural moisture barrier, which means skin will look dewy and hydrated after rinsing. This is a sign the cleanser is working correctly — not a sign it needs to be rinsed longer.
Q: Is it a low-pH cleanser?
Yes. This cleanser has a slightly acidic, low-pH formula calibrated to match the skin's natural pH. This helps maintain the oil-water balance, protect the moisture barrier, and keep the skin's microbiome healthy — unlike alkaline soaps and harsh foaming cleansers that can disrupt the skin's natural equilibrium.
Q: Does it contain fragrance or alcohol?
No. This cleanser is completely scent-free and contains no harsh alcohol, making it safe for sensitive and reactive skin types.
Q: Is it vegan and cruelty-free?
Yes. This product is vegan certified, cruelty-free, and gluten-free. It is also free from parabens, sulfates SLS and SLES, phthalates, mineral oil, oxybenzone, coal tar, hydroquinone, triclocarban, and triclosan.
Q: Can I use it both morning and night?
Yes. This cleanser is gentle enough for twice-daily use. In the morning, use it alone to refresh skin after sleep. In the evening, use it as the second step of your double cleanse after an oil cleanser or cleansing balm.
Q: What does the Green Plum Water do for my skin?
Green Plum Water (24%) is a natural source of AHAs — including fruit acids and citric acid — that gently soften and remove dead skin cells and help activate the skin's natural renewal cycle. It also nourishes, brightens, and provides antioxidant protection against environmental damage. Plums are a traditional Hanbang ingredient rich in Vitamins A, B, and C.
Q: What does the Mung Bean Extract do?
Mung Bean Seed Extract (3%) contains carbohydrates, proteins, vitamins, minerals, flavonoids, and polyphenols including caffeic acid. It provides antioxidant benefits, promotes long-lasting moisture retention, and works synergistically with green plum water to gently remove dead skin cells and sebum without stripping the moisture barrier.
Q: Can pregnant women use it?
Yes. This cleanser does not contain any ingredients typically restricted during pregnancy such as retinol, salicylic acid, or chemical sunscreen actives. However, as with any new skincare product during pregnancy, consulting your doctor or healthcare provider before use is always recommended.
Q: When will I see results?
Many users notice softer, more hydrated, and clearer skin from the very first use. With consistent twice-daily use over several weeks, expect a visibly brighter, smoother, and more even complexion as dead skin cell buildup is gradually removed.