Frequently Asked Questions
Have questions? We've got answers. Everything you need to know about partnering with Skinza, our products, ordering process, and more, all in one place.
SKINZA PRODUCTS
Yes. All products sold at Skinza are 100% original Korean skincare and beauty products. We source directly from trusted suppliers and authorized distributors in South Korea. No replicas, no copies.
Absolutely not. Skinza has a zero-tolerance policy for counterfeit or low-quality products. Every item is carefully checked before dispatch to ensure authenticity.
Our products are sourced directly from South Korea, the home of Korean skincare. We do not rely on unknown local wholesalers or grey-market stock.
We work only with verified suppliers, maintain proper sourcing records, and ensure packaging, batch codes, and expiry details are intact and genuine.
Yes. All products are dermatologically tested and manufactured according to Korean skincare standards. However, we always recommend a patch test before full use.
No. Skinza never sells expired or old stock. We ensure fresh inventory with valid shelf life so customers receive safe and effective products..
Yes. Skinza is a professional skincare brand, not a temporary or short-term seller. We focus on long-term trust, transparency, and customer satisfaction.
Because we source directly from Korea, we reduce unnecessary middlemen. This allows us to offer authentic products at fair and reasonable prices.
Yes. Our support team is always available to assist you with product questions, order concerns, or authenticity-related queries.
Skinza stands for authenticity, honesty, and quality. When you shop with us, you are choosing real Korean skincare from a trusted source, not taking risks with your skin.
Shipping & Returns
At the moment, we are only shipping to the UK.
Yes. Our support team is always available to assist you with product questions, order concerns, or authenticity-related queries.
.At Skinza, we want you to be fully confident in your purchase. If something isn’t right, this policy explains your rights and how returns and refunds are handled in accordance with UK consumer law.
Returns Eligibility
You have the right to return eligible items within 14 days of receiving your order, in line with the UK Consumer Contracts Regulations.
To qualify for a return:
- Items must be unused, unopened, and in the same condition as received
- Items must be returned in their original packaging
- Proof of purchase is required
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or refunded:
- Perishable goods
- Personal care or skincare products once opened or used
- Digital products or downloadable items
- Gift cards
- Sale or clearance items (unless faulty) VIEW MORE
Please allow 3-5 working days for order processing. Once dispatched, your order should arrive within 2-3 working days.
Occasionally, if there is higher demand than expected, our products go onto back order. This can cause a delay of up to 2 weeks. All orders will be fulfilled as soon as products are back in stock.
We cannot take responsibility for parcels that are signed for by anyone other than the intended recipient.