Refund policy
Return & Refund Policy
At Skinza, we want you to be fully confident in your purchase. If something isn’t right, this policy explains your rights and how returns and refunds are handled in accordance with UK consumer law.
Returns Eligibility
You have the right to return eligible items within 14 days of receiving your order, in line with the UK Consumer Contracts Regulations.
To qualify for a return:
-
Items must be unused, unopened, and in the same condition as received
-
Items must be returned in their original packaging
-
Proof of purchase is required
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or refunded:
-
Perishable goods
-
Personal care or skincare products once opened or used
-
Digital products or downloadable items
-
Gift cards
-
Sale or clearance items (unless faulty)
Faulty or Incorrect Items
If you receive an item that is faulty, damaged, or not as described, you are entitled to a full refund or replacement under the UK Consumer Rights Act 2015.
Faulty items reported within 14 days of delivery qualify for a full refund.
Refunds
Once your return is received and inspected:
-
Approved refunds will be issued to your original payment method
-
Refunds typically take 5–10 business days to appear, depending on your payment provider
-
Original shipping charges are non-refundable, unless the item was faulty or incorrect
Return Shipping
-
Customers are responsible for return shipping costs, unless the item is faulty or incorrect
-
We recommend using a trackable shipping service, as Skinza cannot guarantee receipt of returned items
Late or Missing Refunds
If you haven’t received your refund:
-
Please check with your bank or payment provider
-
Processing times may vary depending on financial institutions
-
Refunds may take additional time to be reflected in your account
Exchanges
We only replace items if they are defective or damaged.
All exchanges are subject to stock availability.
Right to Cancel
You have the right to cancel your order within 14 days of receiving it, without providing a reason, provided the item meets our return eligibility requirements.
Refund Confirmation
We will notify you once we’ve received and inspected your return and inform you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days.
If more than 15 business days have passed since your return was approved, please contact us at: